These terms and conditions form the contract between you, the client, and The Pet Oober Limited.

Whereas the utmost care and respect will be given to the client’s pets, each pet will be handled with the understanding that The Pet Oober, will at no time to be held responsible for illness, accident, impairment, loss, or death due to any cause either naturally or accidentally. Any prior health conditions and/or medications for your pet must be disclosed prior to booking with Express Pet Transport NZ Limited. This may affect your pet’s ability to travel.

Should your pet require veterinary attention for any reason whilst in the care of The Pet Oober, the costs will be at the expense of the client. Pet Insurance is not covered by The Pet Oober this can be taken out directly by the client with their chosen insurance provider or we can recommend a service to you.

The Pet Oober cannot be held responsible for unexpected delays due to roading issues or border delays. Full payment is required prior to departure, this can be paid via Online banking to The Pet Oober nominated bank account. Full payment must be made by the Client within 72 hours before pick up date and time.

In the event of a complete cancellation, The Pet Oober reserves the right to refund all or part payment after deduction of costs already incurred. The Pet Oober must be made aware of any aggressive animals’ BEFORE booking.

If the client, or caretaker of the animal travelling does not prevent the animal from eating within 6 hours of travel, they are then responsible for all cleaning fees that may occur because of the animals’ motion sickness (up to $350.00).

If the Client wishes to cancel, and it is 7 days prior to the pick up date, The Pet Oober is able to give you a full refund. If the Client wishes to cancel, and it is 3 days prior to the pick up date, The Pet Oober is able to give you 50% of your payment as a refund. If the Client wishes to cancel, and it is 2 days prior, or less, to the pick up date, The Pet Oober is unable to give you a refund. If the Client wishes to cancel their booking with us, they must advise The Pet Oober via email at least 7 days prior to pick up date and time to avoid loss of refund.

The Client understands that by booking this service during level 1, 2, 3 or 4, they must follow all government Covid-19 guidelines. This includes, but is not limited to social distancing, sanitizing frequently and wearing a mask where possible, if possible.

The Client understands that The Pet Oober Drivers’ are unable to answer calls or texts while driving, and can only attend to their phone once stopped. The client gives full consent to allow their pet(s) to be used in photo/video resources on The Pet Oober social media pages or promotional/marketing material.

The Client must make advise The Pet Oober if any pet/s is not allowed out of the crate to toilet. The Client must make sure to advise The Pet Oober if any pet/s have not received Parvo-virus and/or Kennel Cough vaccinations.

Whilst there is always the intent to arrive at the allotted time, there is always an hour window of time allowed to pick up and drop off your dog i.e., a 9am pick up can mean any time between 8:00am and 10:00am. This does not apply to time sensitive bookings.